30+ Years in Marketing Research
Why I built Simsurveys and where synthetic data fits in the industry's evolution
I've been in marketing research a long time, and in the survey and panel trenches for more than 20 years. I know the grind firsthand—the trials of getting sample, creating questionnaires, managing projects, tracking quotas, building crosstabs, arguing with the stats. It's a long, arduous process, and honestly, it hasn't gotten any easier.
I've walked this road before. Back in 1999, I launched SurveyWriter—probably one of the first web-based survey software applications. I didn't make a single dollar for the first two years. Not because the software was bad (it was—and is—very, very good), but because the research industry is conservative and doesn't adapt to change quickly. I heard the same arguments then about web surveys that I hear today about synthetic data and machine learning: "There's no way the results will be accurate. Telephone interviewing cannot be replaced." We've heard some version of that for every leap—phone vs. in-person in the '60s and '70s, online vs. phone in the 2000s. We've always had reasons to doubt the next thing.
Remember when taxis dismissed Uber, hotels waved off Airbnb, retailers ignored Amazon, and studios scoffed at Netflix? Let's not add ourselves to that list.
Fast-forward to today. No, you can't just open ChatGPT, ask for a purchase-intent survey, and generate 1,000 stratified completes you'd stake a brand on. But it is true that carefully trained machine-learning systems can model human response patterns in reliable, useful ways.
That's what we built at Simsurveys. Over 24 months, we developed multiple domain-specific AI models—not one model that claims to do everything. We have specialized models for Healthcare, Consumer research, and Social and Political studies, each trained on millions of validated responses in their respective domains. In Healthcare, we augment with a curated, physician-level database of every single practicing physician in the U.S. linked to prescription behavior patterns.
Not ready for fully synthesized data yet? We have a model that will take an existing set of live-respondent data and augment the original answers with answers to new questions. Have 200 completed surveys but need 800 more by tomorrow? We can expand your dataset using the original live surveys to condition the generation of additional records. We wrapped these models in a full questionnaire-design and project-management application, applying AI not just to data generation but to the entire research workflow.
Our technology is protected by U.S. Patent Application No. 18/784,418 and multiple provisional patents—this isn't just another survey tool with "AI" slapped on top.
Is this a drop-in replacement for a bespoke, in-person study with a pristine, hand-curated panel? Probably not—and let's be honest, most research isn't that gold-plated anyway. In our validation studies, Simsurveys typically delivers results that are better than sloppy web intercepts or low-quality panels, and often within 80–90% of high-quality panel outcomes.
Here's what matters: you can write your survey, program it, set quotas and targets, and generate completes in minutes. Then guide the app to build your crosstabs, draft an executive summary, and assemble a complete report—charts included. All at about one-tenth the traditional cost.
We're not giving this away, and we're not loss-leading for market entry. Cloud economics, smart automation, and a team of brilliant data scientists make it possible to be fast, good, and cheap.
I'm not here to change the world, but I don't mind pushing the marketing research industry to make life easier for researchers, product managers, and decision-makers. We're choosing to lead, not follow—to take smart risks so researchers can do more real thinking and less busywork. If this pushes the industry to raise its game, great.
Kick the tires. Hold us to a high bar. If Simsurveys saves you weeks of time and frees your budget for bigger studies, additional research or better margins while getting you answers you can use—that's a win for the work and the industry.